SkinFoto BETTER SKIN THROUGH TECHNOLOGY

What is this section about?

This section provides a wealth of information about skinfoto as we tried our best to anticipate your questions to ensure that you have an outstanding skinfoto experience.

Who will be able to see my photos?

You and only You!  You control who sees your photos. skinfoto is designed to provide a private, secure place for you to store your photos.

What is skinfoto?

The skinfoto website and iPhone app allows you to monitor your skin conditions on the go or at home with ease.  We’re not playing doctor here, but we are offering you an opportunity to: upload photos, receive product recommendations, earn points for product discounts, visualize progress and measure results, learn about skin conditions, and so much more…for FREE!

What is a skindivisual anyway?

What is a skindivisual you ask? In skinfoto a skindivisual is someone who takes control of leading a skin healthy lifestyle.  We make that easy to do in skinfoto by empowering you through innovative tools that are both fun and FREE! Well, mega minds at MIT made this possible.  Upload your photos now to begin your journey towards becoming a skindivisual.

Is skinfoto free?

Yes. skinfoto is free!  Speechless, I know.  You’re thinking to yourself, my mother always told me nothing in life is free…so how could this be?  Well, great news!  We spoke to your mom (not really) and decided that you deserve it, because after all you are a skindivisual. Right?

Do I have to buy products from skinfoto to use the skin analysis tool?

Nope!  It’s your lucky day or 365 of those x many years in the near future (or until we say so, which probably won’t happen…so enjoy!).

How accurate is skinfoto?

How accurate?  Well pretty darn good.  skinfoto is a pretty good indicator of the severity of your skin condition, as it uses proprietary imaging algorithms developed by some really smart people (I’m talking MIT smart!).  However, there are numerous factors that determine the accuracy of skinfoto.  The key to ensuring the most accurate results is to make sure you read all of the FAQs on taking a good photo.  Just a reminder, skinfoto is a fun tool and should never take the place of advice from your physician or healthcare provider.

Is skinfoto a diagnostic tool?

No. Nein. Nai. Não. Niet.  skinfoto is a pretty good indicator of the severity of your skin condition, but does NOT and  should not be used to diagnose your skin condition.  Not to sound like a parrot, but skinfoto is a fun tool and should never take the place of advice from your physician or healthcare provider.

What concerns can I analyze?

You can analyze acne, wrinkles, redness, hyperpigmentation, melasma, stretchmarks, and scars.
On the first step of uploading a photo of your concern, a sample photo will come up which is a good example of what that concern looks like.

How should I take the photo?

Photos should be in .jpg format, and up to 5MB in size.
In general, higher resolution leads to a better analysis.

What about the lighting?

Good lighting is important! We recommend taking your photo indoors in a well lit space. Try to avoid lighting which creates shadows in the photo. Also, try to be consistent; take your photos in the same place with the same lighting each time.

What about cropping and zooming?

It's important that after cropping your condition is well represented in the photo. For photos of the face, please use the cropping step of the upload process to crop your photo from the hairline to the chin. For photos of other areas, please try to zoom in as much as possible. For a long scar, it's better to zoom in on one part of the scar than to try to fit the whole scar in the frame.

For those analyses which require annotating the condition, how should I do so?

Click and move your mouse over the image to "paint" areas of concern. Avoid "painting" hair into the region of concern. For scars, "paint" over the scar including a little background skin.

Anything else to keep in mind?

For facial photos, please try to keep both ears in the photo. Don't tilt your head or smile broadly. Keep your mouth closed. Try to keep your facial expression the same in all photographs for better comparison over time.

How often should I upload a new photo of my skin?

Part of being a skindivisual is putting you in control of your skin care. With that, you can upload as often as you would like. There are no set guidelines for the frequency of uploading new photos. Just remember that some products take days to see results, whereas others may take months.

What does my score indicate?

• We have setup an index score ranging from 0 to 100, with 0 indicating least severe (green) and 100 indicating most severe (red).
• The index score was created by skinfoto to be used as an easy to use scale to help quantify your skin condition. It helps make it easy for you to track, whether you're scores are not improving, staying the same, or improving.
• The essence of skinfoto is that all scores assigned are unbiased and impartial.
• This index score was created by skinfoto and should not be used in place of direction by your physician or healthcare provider.

I think I look better, but my score on skinfoto indicates that my condition is worse?

You could easily be right! Accurate results require accurate photos. Please be sure to closely follow the instructions in the FAQ section titled taking good photos.

How will my progress be tracked?

Visit the progress section of your user dashboard, to learn more (you must create an account in order to track progress).

Can I treat and track multiple skin conditions via skinfoto at once?

Simply add new albums, to track the progress of multiple skin conditions.

What's the difference between the hyperpigmentation and the melasma analysis?

I purchased products from skinfoto.com, but my skinfoto scores haven’t improved?

There are many reasons or possibilities as to why your scores haven't improved or are getting worse:

• Accurate results require accurate photos. Please be sure to closely follow the instructions for taking good photos
• Following product instructions is critical in achieving the desired results. Please make sure you follow the product instructions as recommended by the manufacturer
• Skin care products are really individualized and as you know, not all products work for all people. Please visit the shopping policies link on the homepage for additional information.
• It's possible that you're skin condition could be getting worse for some reason related or unrelated to the use of the product. Discontinue use and as always, please consult your physician or healthcare provider for questions or concerns.

I am currently using product(s) purchased elsewhere (not from the really cool skinfoto store) and haven’t noticed any improvement in my scores?

See above. If the product in question was not purchased directly from skinfoto.com, the shopping and return policy does not apply.

Other shopping and product questions?

Please visit the shopping policies link on the homepage for additional information.

The coupon code I received from skinfoto doesn't work?

Sorry to hear that! Please email us at tech@skinfoto.com

How do I redeem points on skinfoto?

We made point redemption as easy as possible by automating the process. Once you reached 100 points we will automatically email you a coupon code good for 20% off many really cool skinfoto products. To learn more about the point system please refer to the "Points" tab on your user dashboard.

I earned 100 points and never received my email with my coupon code?

What's up with that? If you earned 100 points and did not receive an email with your coupon code it could be that it went to a spam, so please check your spam folder and make sure we are on the safe senders list. The other reason is it dissapeared into thin air in which case you should email us at tech@skinfoto.com so we can resolve and get your coupon.

My point totals are not reflective of what I should of earned?

The ability to earn points in some activities in skinfoto is capped to protect the integrity of the system :) Please refer to the point system by going to the"Points" tab on your user dashboard to learn more.

How do I earn points on skinfoto?

Earning points is one of the many fun things you can do at skinfoto and the great thing about it is that it's easy to do! You can earn points based on activities on the site that you can use toward discounts in the skinfoto store. To learn more about the point system please refer to the "Points" tab on your user dashboard.

I forgot my password?

When logging in type in your email in the email box and leave the password box blank. Then select the "forgot password" link and your password will be emailed to you.

I forgot my which email address I used to register my skinfoto account?

If you forgot which email address you used to register for skinfoto then please email us at tech@skinfoto.com with your full name.

I'm having problems logging in using Social Sign-On?

If you are unable to sign into your skinfoto account with Social Sign-On then please email us at tech@skinfoto.com.

Will my photos be linked to any websites other than skinfoto?

What’s great about skinfoto is the fact that you are in control! That is the whole goal of the tool itself, is to put you in control of your skin care so you can lead a skin healthy lifestyle.  That being said, you have control of what gets shared and what does not.  You can choose to share your photos via Facebook and Twitter, by selecting the Facebook or Twitter icon in the Visualize section in your user dashboard.  You can also choose to share your before and after photos with us and can do so by sending us an email at tech@skinfoto.com.  To sum it up, your photos will never be shared without your permission.

I want my friends to see the progress that I've made using skinfoto. How can I link or share my photos using Facebook?

I don’t blame you!  If I looked that good, I would want to share my photos too!  To share your photos with family, friends or your dog on Facebook (given your dog has a Facebook account, which most do these days), visit the Visualize section in your user dashboard and select the Facebook or Twitter icon. You can also choose to share your before and after photos with us and can do so by sending us an email at tech@skinfoto.com.  That being said, your photos will never be shared without your permission.